Monthly Archives: October 2014

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Case Study: Col Crawford

Category : Case Studies

Tony Hilliger knows his competitors are just a phone call away. Mr Hilliger is the Financial controller at Col Crawford Motors, one of Australia’s
col-crawford-lifestyle-cars largest motor dealerships.Founded  in 1967, the company sells and services vehicles from 11 manufacturers.

The dealership is based in the Sydney suburb of Brookvale, with two further showrooms located in the Northern Beaches area and employees 230 people.

Mr Hilliger explained, “Col Crawford Motors represents 11 different vehicle franchises across our three sites. We are constantly adjusting our showroom environments, including moving desks and employees. Our old phone system required expensive cabling changes  to move employees, and forced us to have cabling contractors on-site every month. It was a rigid system that made our lives difficult, and we were burning money whenever someone changed desks.”

To eliminate the need for expensive IT specialists to carry out routine tasks, Col Crawford decided to upgrade to an IP based communications solution. After investigating several successful IP based projects, the management team shortlisted four vendors. At the end of a thorough RFP evaluation process, Col Crawford decided to partner with Mitel and Essential Data & Voice for the project.

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Gizmo Relies on Mitel for Faster Growth

Category : Case Studies

21 January, 2009

Mitel®, a leading provider of unified communications, has announced that Sydney-based Gizmo, a provider of in-home and phone-based technical support for a wide range of computer-related gizmo-jpegtechnologies, has successfully migrated to a fully fault tolerant Mitel unified communications solution to support the company’s rapid growth and improve the efficiency of their 10 Australian offices and large field services workforce.

Troy Cox, chief technology officer for Gizmo commented, “Gizmo’s goal is to help ordinary Australians, by sorting out the computer problems they run into at home. We are a young company that is growing fast, and need a flexible solution that helps our business grow.”

The core of Gizmo’s business is a contact centre located in its Sydney office. Operating seven days a week with 30 full-time employees, the contact centre handles all incoming customer requests, and provides comprehensive telephone-based support services to Gizmo’s clients.

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Case Study: NSW Institute of Sport

Category : Case Studies

When the New South Wales Institute of Sport (NSWIS) implemented a converged communications solution it quickly discovered it was a powerful enabler of much more than just voice calls. NSW-logo-jpeg

“The bottom line for NSWIS was that we needed a network that was accessible from any location, and had sufficient bandwidth and redundancy to carry multiple DVD-quality video streams simultaneously without impacting voice quality,” according to NSWIS IT Manager Greg Baxter. 

NSWIS was created 11 years ago by the New South Wales Government. It is the State’s elite sporting centre of excellence that strives to improve NSW’s representation in national teams and assists athletes to perform at world standard. It currently trains more than 700 athletes who compete in Olympic and Commonwealth Games as well as other sports such as cricket and golf.

Working with Telstra and its partner, Essential Data and Voice, NSWIS kicked off a converged communications project in an effort to allow its highly mobile staff to use their laptops to access email, voice mail and

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Koorong Books Spreads the Word with Distributed Mitel IP Telephony Contact Centre Solution

Category : Case Studies

Koorong is a Sydney based retail company, offering more than 100,000 Christian products, including books, bibles, music, videos, giftware and software. koorong
Products are sold via Koorong retail outlets located across Australia, as well as via mail-order catalogue and online sales.

Koorong has successfully deployed an Australia wide IP Telephony solution using several Mitel 3300 Integrated

Communications Platforms, and a distributed 6100 Contact Centre Solution. With approximately 400 staff Australia wide, a distributed contact centre is a key part of Koorong’s business, supporting their sophisticated combined retail, mail order catalogue, and online sales operation.

Robert Bootes, IT Manager for Koorong said, “Our distributed Mitel Contact Centre Solution handles more than 1,000 inbound sales and service inquiries every day, servicing several time zones across a 13 hour work day.”

“Mitel’s solution has given us enormous flexibility in how we allocate our inbound phone inquiries to staff. Staff can now be rostered efficiently across time zones, with calls automatically sent to the best person – regardless of their location. We can now offer much more flexible work conditions to staff, better handle call volume surges, and our productivity has received a major boost.”

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Mitel Honors Customer Innovation With CIMA Awards

Category : Awards

Recognizes Customers Deploying Innovative Implementations Powered by Mitel Solution.a1
OTTAWA, Sept. 9, 2014 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, today announced the winners of its Customer Innovation Momentum Awards (CIMA). In its inaugural year, the awards celebrate customers worldwide that deploy innovative Mitel solutions to optimize their business goals.

“Mitel works with cutting-edge customers and creative, pioneering business partners who have deployed innovative business solutions. These thought leaders set an excellent example for the industry and we’ve decided to recognize them with our Customer Innovation Momentum Awards,” said Liz Pedro, director of customer success marketing, Mitel.

The awards represent innovative deployments of voice and collaboration, contact center, cloud and mobile solutions. This year Steinhoff Asia Pacific (Australia) received an award for its implementation of cloud solutions with Essential Data + Voice.

“Customers are at the very core of everything we do at Mitel. The CIMA awards recognize our customers for their innovative deployments of business communications. Our business partners are a big part of that success too, with a shared commitment to make our joint customers successful,” said Martyn Etherington, CMO, Mitel.

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Telstra’s Announcement of Business & Enterprise Specialist Partners

Once again Essential Data & Voice was nominated by Telstra in recognition of individual contributions by partners that have contributed to Telstra’s overall channel success.telstra logo
This year the Business & Enterprise Channel will have 6 awards.
• Enterprise Partner of the Year 2014 – Unified Communications

• Enterprise Partner of the Year 2014 – Data/ IP/ Cloud
• Enterprise Partner of the Year 2014 – Mobility
• Business Partner of the Year 2014 – Strategic Products
• Business Distribution Partner of the Year 2014
• Business Partner of the Year 2014
Essential Data + Voice is proud to announce its nomination of Enterprise Partner of the Year 2014 for Unified Communications. We’re proud to be a Platinum Fixed Net partner of Telstra.

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Mitel signaturePARTNER

Category : Awards

Sydney, 26 September, 2012: Mitel (Nasdaq: MITL, TSX: MNW), a leading provider of unified communications and collaboration solutions, has awarded signaturePARTNER status to reseller Essential Data + Voice. This is Mitel’s highest level of accreditation with extremely tough criteria and Essential Data + Voice is the first Mitel reseller in Australia to mitel-signature-partnerattain it.
Gwilym Funnell, vice president Asia Pacific at Mitel said, “We have worked with Essential Data + Voice for many years now and without a doubt, they truly understand the industry and their customers’ need. They have continually demonstrated leadership across Mitel’s solutions and are knowledgeable with advanced applications, including IP telephony, unified communications, mobility, virtualisation, and contact centre solutions. We are pleased to recognise their contribution and continued commitment to Mitel.”
David Turnbull, CEO at Essential Data + Voice commented, “Essential’s relationship and investment with Mitel has never been stronger and we hope signaturePARTNER status will further cement our reputation as the partner of choice for Mitel customers all over Australia.”
Essential Data + Voice is a specialist integrator of communications technology specialising in the design, implementation and ongoing management of converged voice and data networks. With over 21 years’ experience in providing professional voice and data infrastructure and integration solutions, the company has 20 staff servicing Australia’s capital cities and major regional centres.

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Mitel and EDV Collaborate on Microsoft Application Solutions

Category : Awards

Mitel, the trusted provider of IP communications solutions, has today announced that Essential Data & Voice has been appointed as Mitel’s latest Platinum accredited systems integration partner for Australia. Gwilym Funnell, Managing Director of Mitel Australia commented, “Australian businesses are looking for solutions that improve employee productivity, such as collaboration tools and unified communications that make it easier for staff to get their jobs done. Mitel have worked closely with Essential Data & Voice for more than four years, and we have achieved enormous success together.” David Turnbull, Managing Director of Essential Data & Voice commented, “We focus on integrating business applications with voice systems. Mitel’s solutions make it possible for us to tightly integrate voice technology with Microsoft application environments.” David Turnbull commented further, “Our partnership with Mitel has been enormously successful, and has helped both our businesses to grow rapidly. The training and support we receive from Mitel has helped us to improve our service offerings, and deliver valuable new business productivity solutions for our clients.” Mitel’s Solution Provider program is a 100% skills based program, designed to ensure that end users receive consistently high quality service and support by solution providers. The various levels of accreditation are Mitel AUTHORISED RESELLER, Mitel SILVER SOLUTION PROVIDER, Mitel GOLD SOLUTION PROVIDER, and Mitel PLATINUM SOLUTION PROVIDER. Essential Data & Voice’s achievement of Platinum Solution Provider accreditation demonstrates that they offer the highest level of converged application skills, and are best placed to support customers in implementing converged voice and data networks. Mitel’s latest solutions allow businesses to integrate their IP telephony solution directly with both Microsoft Live Communications Server and Exchange Server 2007, greatly simplifying the deployment of enterprise grade Unified Messaging. With inbuilt SIP gateway functionality, Mitel’s 3300 IP telephony solution can communicate directly with Exchange Server 2007, making it easier for businesses to get the most from their investment.