Monthly Archives: March 2018

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Essential Data and Voice wins Mitel Global Award for Excellence in Cloud Migration.

Category : Blog

Sydney, Australia; Tuesday 13th March 2018

Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in enterprise, real-time business, cloud and mobile communications has awarded Essential Data and Voice the Top Migration to the Cloud Partner 2017 at Mitel Next Munich 2018.

The award for Top Migration to the Cloud Partner 2017 was presented to Essential Data and Voice (EDV) by Rich McBee, Mitel CEO and was accepted by David Turnbull, Director of EDV. The Cloud Migration award is one of only eight global awards presented on the night and the only one for the APAC region.  The award recognises EDV’s commitment to using innovation and their experience to successfully migrate thousands of users to cloud based unified communications and contact centre.

The awards presentation held during the Mitel Next 2018 conference in Munich, Germany was an opportunity for Mitel to recognise the achievements of their partners.

“This is a great result for the team at EDV. The award recognises another successful year for EDV as we continue to focus on our customers and their changing communications needs. The focus has driven growth across our Mitel solutions portfolio. It’s a result of outstanding performance from our sales and service delivery teams.  I am proud of the team for their dedication to our solution and customer support delivery”, Turnbull said.

“In today’s cloud-driven world, offering communications on an as-a-service basis has never been more important or relevant,” said Mitel VP ANZ Frank Skiffington. “This award is testament to EDV’s long-term commitment to cloud-based technologies and support structure designed to deliver positive digital transformations for their customers. This recognition is an extraordinary way to close a transformational year for EDV”.

At this year’s Mitel Next conference, attendees learned how they can provide an omni-channel customer experience that will help businesses gain and nurture their customers through their own evolution. Focusing on Mitel’s world-leading solutions, partners are able to offer an avenue for businesses to achieve a next-generation customer experience from any platform: on-site, cloud or hybrid.

About Essential Data + Voice

Essential Data + Voice are a National Systems Integrator working within the UC, hosted telephony and contact centre environment. With a national partner network, Essential specialises in the design, implementation and ongoing management of converged voice and data networks. The company has over 21 years of experience in tailoring solutions to the medium and larger enterprise market and then providing those customers with ongoing support. Essential is one of only 2 Platinum Partners of Mitel in Australia. We sell and support the entire range of cutting edge communication applications manufactured by Mitel.

About Mitel

A global market leader in business communications powering more than two billion business connections, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries.

For more information, go to www.mitel.com.au and follow Mitel on Twitter @Mitel_AU

Mitel is the registered trademark of Mitel Networks Corporation.

For further media information contact:

Shehara Kannangara

Marketing Manager

sheharak@edv.net.au

02 8879 6847


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Going Mobile – Is your company ready?

Category : Blog

We have two things on the table: workforce intelligence and mobility. These keywords are becoming increasingly more important to the modern enterprise for very good reasons. Now ask yourself:

Does your company embrace mobility? If so, in what ways?

Do you know the workforce intelligence rating for your enterprise?

These are pretty important questions, and here’s why: within the next decade the millennial generation is going to be coming to the majority – comprising over 60% of the workforce. It is well known – and often bemoaned – that millennials do things differently. Your opinions may vary, but one thing remains unchanged: these up-and-coming professionals are not bound to traditionalism for its own sake. In fact, more often than not, they have very little hesitation to casting off the bounds of “it’s always been done this way”, which paves the way for fully embracing every new application, technology, and operations paradigm. 

Further, with today’s diverse workforce, communications solutions must conform to the needs of individuals and organisations, not the other way around. Whether desk workers, on-premises mobile workers, teleworkers, or fully-mobile workers, users demand the same feature-rich communications experience they have in the office, no matter where they are or what device they are using.

So, what’s the best answer to the previous questions – why should you embrace mobility and changing paradigms of the workforce?

Because it’s already happening all around us.  

Obstacles into Opportunities

No two enterprises are the same, even those that operate within the same markets. It follows then there must be a certain leeway in expectations and collaboration – some change in our expected end result for a given project or venture is almost inevitable, and very few things work out exactly as we had hoped or expected. That’s perfectly alright. We are all different, and we – people, that is – are the core building blocks to any and every business. To gain a sense of how your company is going to ride the changes of an increasingly mobile workforce, you should look to the people in charge. Not everyone is aligned with the rapid change that is part-and-parcel of doing business these days.

As we’ve discussed in previous articles, this is largely the reason we’ve seen such a varied response to the meteoric rise of UC technologies – some for the greater, some for the unfortunate worst. The persons in front of the company need to be able to face these changes and advancements head on, be able to take in the new information and make the operational changes needed to adapt and thrive. Remember, fighting and railing against the inevitable rarely has a positive outcome, in the short or the long term.

A Good Example

It’s time for some practical relevance in a larger context.

We’re going to have a look at one of the top new mobile technologies of the year – one of the many that’s raising eyebrows and making people take notice.

To paraphrase a Gartner article: moving beyond the limitations – a pretty amusing conventional term for something as dynamic as the subject – of smart devices, we will soon be seeing a wave of smart, mobility-enhanced objects. What does this mean? That a host of objects, from household items like light bulbs, domestic appliances and necessities, to sports items and medical devices will soon be interconnected and controllable by your smartphone or tablets. This advent allows for a host of dynamic functionality, allowing you to quantify consumable patterns, analyse information, and extend mobile control over many more facets of your daily life.

The Takeaway

In essence, and especially in contrast with the previous example, we see a pattern emerging. And it points irrevocably to the need for your company to be able to adjust and transform to the evolution of technology. Smart business embraces the tenets of evolution: transformation and strategy. The trends are blatant and the intelligent executive is well-prepared at the helm of the ship to embrace the waves in a world of technology that is continually changing how business is done.