Improving Service and Responsiveness As a provider of managed IT services to a large number of businesses, often supporting mission-critical IT systems and applications, telephone support is an essential part of their toolkit, responding as needed and in real-time to their customers’ needs. Telephone support is subject to peaks and troughs and although these were handled well with no noticeable degradation in … Continue reading eNerds calls on Mitel to enhance its managed IT Service Offering