Gizmo Relies on Mitel for Faster Growth
Category : Case Studies
21 January, 2009
Mitel®, a leading provider of unified communications, has announced that Sydney-based Gizmo, a provider of in-home and phone-based technical support for a wide range of computer-related technologies, has successfully migrated to a fully fault tolerant Mitel unified communications solution to support the company’s rapid growth and improve the efficiency of their 10 Australian offices and large field services workforce.
Troy Cox, chief technology officer for Gizmo commented, “Gizmo’s goal is to help ordinary Australians, by sorting out the computer problems they run into at home. We are a young company that is growing fast, and need a flexible solution that helps our business grow.”
The core of Gizmo’s business is a contact centre located in its Sydney office. Operating seven days a week with 30 full-time employees, the contact centre handles all incoming customer requests, and provides comprehensive telephone-based support services to Gizmo’s clients.
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